Serve as the primary point of contact for customers after logistics or shipment services have been completed.

⁠Handle complaints, claims, and escalations related to land, sea, and air shipments.

⁠Monitor and analyze service performance indicators (KPIs) such as on-time delivery rate, claim ratio, and case resolution time.

⁠Coordinate with operations, transportation, customs, and warehouse teams to ensure prompt and accurate issue resolution.

Degree in Logistics, or a related field preferred.

Min. 2 years of experience in ocean freight forwarding export & import operation.

Strong master of ocean freight forwarding operations, documentation handling, regulations, and industry practices.

Work experience in international logistics & forwarding company is an advantage.